Frequently Asked Questions
Your Answer
Once logged in to hi7u, you can easily view your full betting history and all deposit/withdrawal records.
How to view your betting records:- Click your name at the top right
- Go to "My Account" → "Betting History"
- Filter by date, sport type, or result (won/lost/ongoing)
- Click on any bet to view the full slip details
- Go to "My Account" → "Transaction History"
- Deposits, withdrawals, and bonuses are shown in separate tabs
- The last 90 days are shown by default; adjust the date range to view older records
Yes, changing the language on hi7u is very simple. The option is available on both the website and the app.
Changing the website language:- Click the flag icon or language name in the top right corner of the page
- Select your preferred language from the dropdown (Bangla, English, हिंदी)
- Changes take effect instantly — no page reload required
- Go to the Settings icon in the app (⚙️)
- Tap "Language & Region"
- Select your preferred language and save
Hi7u offers two options — a temporary break (Cooling-Off) and permanent closure (Self-Exclusion).
| Option | Duration | How to |
|---|---|---|
| Cooling-Off | 24 hours – 30 days | Settings → Responsible Gambling |
| Self-Exclusion | 6 months – 5 years | Settings → Responsible Gambling |
| Permanent Closure | Indefinite | Submit a Help Center request |
- Log In → Account Settings → Responsible Gambling
- Select "Cooling-Off Period" and set your preferred duration
- Confirm — changes will take effect immediately
Enabling two-factor authentication (2FA) makes your account significantly more secure. Even if someone knows your password, they won't be able to log in without the OTP.
Steps to enable:- Log in → click the profile icon at the top right
- Select "Security Settings"
- Click the "Enable" button next to "Two-Factor Authentication"
- A verification code will be sent to your registered mobile number — enter it to proceed
- Done! From now on, you'll be prompted for an OTP every time you log in
- Logging in from a new device or browser
- When changing your password
- Before large withdrawals (৳10,000+)
Hi7u places live betting and streaming side by side on the same page, so you can watch the match and place bets at the same time.
To view live scores:- Click "Sports" from the top menu
- Go to the "Live" tab to see all ongoing matches
- Click on any match to see real-time scores, stats, and current odds all in one place
- On the live match page, click the video icon (🎥) if available
- A minimum balance of ৳1 is required in your account to watch live streaming
- Live streaming available for 30+ sports including cricket, football, and tennis
Hi7u's Live Casino lets you play in real time with actual dealers. It's a step above regular online casinos — real people deal the cards and spin the roulette wheel.
To access Live Casino:- Log in (your account must have a balance)
- Click the "Live Casino" tab in the menu
- Choose your game — Baccarat, Roulette, Teen Patti, Dragon Tiger, Andar Bahar
- Click a table to start the live stream; select your chips and place your bet
| Games | Minimum Bet | Features |
|---|---|---|
| Baccarat | ৳100 | Simple rules, fast rounds |
| Teen Patti | ৳50 | Locally popular games |
| Roulette | ৳200 | Multiple betting options |
| Dragon Tiger | ৳50 | Simplest Live Games |
Deposits on hi7u are usually instant — your balance is updated within 30 seconds to 5 minutes of completing a payment via bKash or Nagad.
Possible reasons for the delay:- Temporary payment gateway congestion (may occur during peak hours)
- Transaction left incomplete due to a network issue
- Sending payment to the wrong number instead of hi7u's designated payment number
- Minimum deposit amount not met (৳300)
- Note the Transaction ID (TrxID) from the "Send Money" or "Payment" log in your bKash app
- Log in to your hi7u account and check "Transaction History" — see if it shows "Pending"
- If funds haven't arrived after 15 minutes, contact Live Chat with your TrxID
- Usually credited manually within 30 minutes
| Payment Methods | Regular hours | Maximum wait |
|---|---|---|
| BKash | Instant – 5 minutes | 30 minutes |
| Nagad | Instant – 5 minutes | 30 minutes |
| Rocket | 5 – 15 minutes | 1 hour |
| Bank Transfer | 30 minutes – 2 hours | 1 business day |
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Why this FAQ page
Find quick answers to all your hi7u questions
Thousands of members enjoy betting on hi7u every day. But small questions do come up — did my payment go through, how do I keep my account secure, how do I get started with Live Casino? This FAQ page is here to answer all of that directly.
We want every member to feel at home on hi7u. Most questions can be answered right here before you need to contact support — but if yours isn't, our 24/7 live chat is always available.
Type any keyword in the search box above to filter relevant questions instantly. Use the tab buttons to browse by category.
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What hi7u has to offer
More than just support — here's what else hi7u has to offer
Bet at real-time odds on 30+ sports including cricket, football, and tennis. 500+ live events every day.
View Sports →Read expert match analysis, stats, and betting tips. Make informed decisions.
Read Analysis →150% welcome bonus for new members, plus weekly cashback and free bets.
View Bonuses →Download the hi7u app on Android and iOS. Enjoy the full experience on mobile.
Go to App page →Earn points on every bet. Enjoy 6 tiers of VIP benefits, from Bronze all the way to Legendary.
View Rewards →If you can't find your answer in the FAQ, reach out via 24/7 Bangla Support. Live Chat is always available.
Get Help →Register at hi7u and start enjoying the best betting experience in Bangladesh. Get a 150% bonus on your first deposit.